The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order to Simply Sublime indicates your acceptance and understanding of these terms and conditions.

•How do I place an order?

•Can I pay by Money Order?

•May I place my order by phone?

•Do I need to add personalization to the item?

•Where will the personalization appear on the item?

•I made a mistake on the item I ordered. Can I get a replacement?

•What is your turn around time once I place an order?

•Shipping- Domestic and International

•Do you offer Gift Certificates?

•Do you offer a guarantee?

•Who pays for return shipping costs?

What do you mean by "Border Color"?

  Absolutely! Just place your order online, print off a copy of the email receipt that is sent to you and mail your Money Order within 2 weeks to:

Simply Sublime, Co

101 N Commercial, PO Box 381

Clarks Grove, MN 56016

  We really prefer you to do so online. It reduces the risk of spelling errors considerably. However, if you are uncomfortable giving your credit card information over the internet or have questions about typing in your text request, please give us a call and we will do everything we can to make the process easier for you. Please Note: Once you place your order with us we will email you an order confirmation within a few hours. You need to check this over carefully for any mistakes in spelling. It is your responsibility to contact us with any corrections, cancellations or that you did not receive the order confirmation. If we do not hear back from you by 12:00 midnight central time of the day you placed your order we will assume everything is correct and proceed with your order. If your item arrives with a mistake that is also shown on your order confirmation, we cannot offer you a free replacement!

Do I need to add personalization to the item?

  Absolutely not. This gift will be created just the way you want it. Just write "NONE" or leave blank where it asks for "Personalized Text" and we will not include any text anywhere on the item. However, since this item was still made to your specifications, it is still custom made and therefore cannot be returned.

Where will the personalization appear on the item?

  Unfortunately, it is difficult to describe since it depends on the item, the amount of text, and the design chosen. Of course, if you have a specific location you are shooting for, mention that during checkout on the box labeled "Special Instructions".

 I made a mistake on the item I ordered. Can I get a replacement?

  We understand that everyone makes mistakes (including us!), especially on spelling and dates! Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we offer it to you at a 30% discount. Of course, if we made the error, we will send a replacement item at no charge to you.
 

What is your turn around time once I place an order?

  You can expect to receive your order within two - three weeks, but since shipping times may vary, we cannot make guarantees. During the busier gift giving seasons, please allow up to four weeks for delivery.

  If you need a gift fast, contact us BEFORE placing your order and talk to a representative so that we may find ways to expedite your order.

  Once your order has shipped, we will email you a tracking number.

Please understand that during the busy holiday season, this may not be possible. Only the orders placed before the posted holiday cutoff date are guaranteed to be delivered in time for the holidays.

Shipping- Domestic and International
 

  As a rule, most of our domestic and Canadian packages are sent via UPS Ground Service.  UPS does not deliver to PO Boxes so please provide a valid street address when placing your order.

Yes! For the perfect last minute gift, why not give one of our gift certificates?  They make a great last minute gift idea.  They are guaranteed to make the recipient happy.  And they carry a guaranteed Christmas arrival right through December 21 because we deliver these directly to your e-mail address. Please call 866-656-4488 for more information about purchasing a gift certificate.

Do you offer a guarantee?

  Simply Sublime believes in the the quality of every product we sell, therefore, we try to be very descriptive in the materials used for each item. Understandably, personalized items cannot be accepted for return unless they are damaged or flawed. Of course, If we have made an error in the personalization we will be happy to exchange it free of charge.

Because of the process used to make our items, even if you order an item with no personalized text on it, the item is still custom made for you and is considered "personalized" and cannot be returned.

We pay the return shipping costs if the return or exchange is a result of our error.